Monday, 12 May 2008

Accenture faces £182m British Gas writ

The FT today has an article - Accenture rejects British Gas writ - concerning a £182m claim relating to the implementation of its new billing system. The problems surrounding this caused British Gas reputation for customer service to plummet from around the best to about the worse.

Accenture rejected responsibility saying "Centrica directed the design, build and implementation of the Jupiter system and insisted on many of the features they now find problematic."

Given Accenture's high reputation (and attendant financial performance) it is surprising how many high profile IT cock-ups seem to involve Accenture. Eg NHS IT and Sainsbury. Always "Nothing to do with me Guv".

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