Thursday, 22 January 2009

Capita scores L&P megadeal at Axa

(By Anthony Miller). Capita has won a £500m/15 year Life & Pensions BPO deal at Axa Sun Life. Capita will also acquire Axa’s 600-FTE strong Indian captive, bringing Capita’s Indian headcount up to some 3,600. Capita really is on a roll in L&P, having won a £130m/10 year deal with Abbey Life last November (see Good times still rolling for BPO). And while arguably Capita was slow off the blocks on building offshore BPO capability, they now appear to be stepping up a gear. Capita almost doubled its India headcount back in Nov. ’07 when it won the £720m/15 year Prudential L&P deal, talking on 1,250 Pru. India staff. With TCS (through Pearl/Diligenta) and HCL (through Liberata Financial Services) seemingly standing still in the UK L&P market, it looks like it’s all there for the taking for Capita, at least for now.

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